Warranty Processing Fees
Small Part (Capacitors, Contactors, Control Boards, Relays, Valves) - $25.00
Medium Part (Motors, Blower Wheels & Housings, Heat Kits) - $60.00
Large Part (Compressors, Coils, Heat Exchangers) - $200.00

Before we can process your warranty exchange, you must send us a copy of both the installation invoice (showing the equipment was installed by a licensed HVAC contractor) and diagnostic invoice (showing the failed part was diagnosed by a licensed HVAC contractor).  These will be provided to you by your licensed HVAC professional.  You can email these to us at [email protected].

All parts, compressors & coils must be returned to us in order to process your order.  In the event that your returned compressor is not soldered closed, an additional fee of $25.00 will be applied.

If you choose to do so, you may purchase your new part at full price and return your failed part within 25 calendar days (from the delivery date of the new part) for a refund.  Please contact our Customer Service for price and availability of the part you need.  Please note that your refund will not include the shipment and processing fees as listed above.  If your failed part is not returned to us within 25 calendar days from the date the new part was delivered, we will be unable to process the exchange and issue a refund.

If you have any further questions, please contact our Customer Service at 888-292-0874 M-F 8am-5pm ET or email [email protected]