Terms and Conditions

Terms & Conditions

Note to Purchaser

Please be sure to double check your order. We can help you pick out equipment and parts but only on your representation. We cannot guarantee size or application. Please consult with a local licensed contractor for exactly what your project requires. Please see our return policy for returning unneeded purchases.

Payment

We accept PayPal, Visa, MasterCard, American Express, Discover, Cash, Money Orders and Checks. Please note that any orders paid by check will not be shipped until the check clears.

Shipping

Most items ship either the same day or the next business day. Some items are not immediately available, and can take up to a week to ship out. If there is any further delay on your order, we will contact you. Most of the time, we are able to offer an alternative product.

Please be aware, you or your agent must be present to receive shipment. Be sure to open all boxes to inspect entire shipment. Please note any and all damages found upon arrival. Minor dents and dings may happen during shipment, these will not affect operation of equipment but please note them upon receiving shipment in order to fill out a damage claim. If shipment is accepted without noting damage, and damage is found later, you will not be able to claim the shipping damage.

If you are not able to be present at the time of delivery, it is your responsibility to make sure that your agent opens and inspects the shipment when it arrives.

Warranty

Please check with manufacturers for warranty; each manufacturer holds different warranties. Your local contractor can help with labor and parts warranty issues. National Air Warehouse does not offer any labor warranty; your local contractor should supply your labor warranty. National Air Warehouse can handle any parts exchanges you need with proof of installation from a licensed HVAC contractor.  Processing and postage fees may apply.  You can find more warranty information here.  

Returns

-- Full Refund - Your purchase has been paid for, not packaged up nor shipped.
-- 96% Refund - Your purchase has been paid for, packaged up but not shipped.
-- 90% Refund less shipping costs - Your purchase has been paid for, packaged up and shipped to you and not unpacked by you. (Shipping costs will be doubled due to return shipping)
-- Variable or no Refund - Purchase has been accepted and unpacked by you. Please send items back and we will evaluate any and all problems, a fair refund will be given. If items show evidence of tampering, have been broken or have been installed, no refund will be given. Please see shipping section for products damaged upon arrival.
-- No returns on special orders will be accepted.
-- No returns will be accepted beyond 30 days after date of delivery.

Privacy Policy

By using this site or placing an order, you are accepting the practices described in our privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit our site to make sure that you understand how any personal information you provide will be used. You can find our full policy here.

EPA Regulations

Purchaser acknowledges and understands that only an EPA certified contractor can handle refrigerant and charge the AC equipment. We strongly encourage that you have your equipment installed by a local licensed contractor. All work needs to be done to local and state building codes. National Air Warehouse accepts no liability for equipment after and during the installation process.

Pictures

Please note that not all products are exactly as pictured. Please go by model numbers, not pictures as we do not have control of manufacturers' changes.

Customer Service

You can contact our Customer Service at (888) 292-0874 M-F 8a-5p EST. Or, email us at info@NationalAirWarehouse.com