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Frequently Asked Questions

General FAQ


Technical FAQ


Tax Credit & Rebates FAQ





General FAQ 

Q: How long will it take to get my order?
A: Most items ship either the same day or the next business day and orders usually arrive within 7 business days from the date of shipment.  Once your order is shipped, you will receive an email from us to track your shipment.  Some items are not immediately available, and can take up to a week to ship out.  If there is any further delay on your order, we will contact you.  Most of the time, we are able to offer an alternative product to prevent shipping delays.  If you would like to find out if the product you are interested in is in stock, please contact us

Q: Do you perform installations? Can you recommend someone to install my system?
A: We are an online retailer and do not install any products.   We are not affiliated with any local contractors and cannot recommend any.  We suggest that you research your install company and choose one that is reputable, licensed and insured.  Also, make sure that any company you choose will follow all local and state building codes.   Many times, this can be determined by their willingness to pull a permit.

Q: How much will installation cost?
A: Cost can vary greatly depending on your location, time of year, experience of contractor, difficulty of installation and many other factors.   Some companies are able to offer you a quote for installation right over the phone.

Q: Is the warranty valid if I buy online?
A: Yes, provided that you have had an in-person site visit, inspection and installation by a qualified, trained HVAC professional.   This is only to ensure that the products you purchase are suitable for your home, and that any warranty issues are not the result of improper installation.

Technical FAQ 

Q: What does BTU stand for?
A: A British Thermal Unit (BTU) is the amount of heat energy needed to raise the temperature of one pound of water by one degree Fahrenheit.   This is the standard measurement used to state the amount of energy that a fuel has as well as the amount of output of any heat generating device.

You might want to imagine it this way:  Take one gallon (8 pounds) of water and put it on your stove.  If the water is 60°F and you want to bring it to a boil (212°F) then you will need about 1,200 BTUs to do this.

Q: What is tonnage?
A: An air conditioning ton equal 12,000 BTUs per hour.   That means a 3 ton air conditioner can remove about 36,000 BTUs of heat per hour from your home.

Q: What does SEER stand for?
A: The Seasonal Energy Efficiency Ratio (SEER) is the most commonly used measure of the efficiency of a consumer central air conditioning systems.  The SEER rates how many BTUs an air conditioning unit will remove for each watt of electricity consumed.  The higher the unit's SEER rating, the less you spend on operating costs.  Federal law mandates a minimum SEER of 13 for all new residential air conditioning units.

Q: What does AFUE mean?
A: The Annual Fuel Utilization Efficiency (AFUE) is the most widely used measure of a boiler or furnace's heating efficiency.  It measures the amount of heat actually delivered to your house compared to the amount of fuel that you must supply to the furnace.  Thus, a furnace that has an 80% AFUE rating converts 80% of the fuel that you supply to heat -- the other 20% is lost out of the chimney.  Note that the AFUE refers only to the unit's fuel efficiency, not its electricity usage.

Q: Do I need a heat pump if I want both heating and cooling?
A: Not necessarily.  All of the complete systems we offer will both heat and cool your home.  Generally, they will all cool in the same manner.  Please see our Glossary of Terms for the difference in how an air conditioner, heat pump and gas furnace provide heat.

Tax Credit & Rebates FAQ 

Q: Do the products that I purchase from your website qualify for tax credits?
A: Many of the products on our website do qualify for federal tax credits. Please make sure to check the most recent requirements from the EPA to ensure that your purchase will qualify. Click here for more information regarding federal tax credits.

Q: How will a taxpayer claim the credit and receive their money?
A: In the past, the IRS has directed taxpayers to use form 5695, Residential Energy Efficient Property Credit. Taxpayers are not required to file anything more than the form, but are instructed to keep records of their installation.

Q: What's the difference between a tax credit and a tax deduction?
A: A tax credit applies against the taxpayer's liability. A tax deduction applies against a taxpayer's income, lowering the adjusted gross income and possibly moving the taxpayer to a lower tax bracket. Tax credits have a greater benefit to the taxpayer. With a tax credit, if the taxpayer owes $1,000.00 in taxes and has a tax credit of $300.00, their liability is reduced to $700.00. If they owe nothing, they can expect a $300.00 refund.

Q: Can the homeowner claim the credit for improvements to a second home?
A: No. The tax credit is only available for improvements to the taxpayer's primary residence.

Q: Can a small business that operates out of their home or office and installs the residential equipment in a commercial setting claim the credit?
A: No. The tax credit may only be claimed by taxpayers on their personal income taxes for improvements made to their primary residence.

Q: Will the homeowner definitely qualify for the tax credit?
A: No. Each taxpayer's situation is different. If other improvements have already been made or if their tax situation changes, they may not qualify.

Q: Do I quality for any other rebates or incentives?
A: You may qualify for other local or federal rebates and incentives. To check your area, you can visit the Database of State Incentives for Renewables & Efficiency. They have created an easy to follow resources to show you what other rebates or incentives you may qualify for. To visit their website, just Click here for more information.